What We Do

Employment Opportunities

The Marjaree Mason Center has the following job opportunities available. When applying, please indicate the job title for which you are applying.

Client Service Advocate Team Member - Clovis

Type:                                  Full time

Schedule:                           Tueday - Saturday; 3:30 pm - midnight

FLSA Status:                        Non-exempt

Reports To:                         MMC Safe House Manager

Director:                           Director of Client Services

Wage:                               $15/hour

(This is a grant-funded position)

SUMMARY:  Responsible for the shift specific responsibilities in the Emergency and/or Transitional living programs; hotline calls; client assessment; intake and orientation services of clients entering the Safe House.  Ongoing oversight of residential client/family activities during assigned shift and provides some Case Management support to clients. The CSA has primary and daily direct client interaction, support, and identification of immediate needs, issues or concerns.  In this capacity, the CSA must have excellent interpersonal skills as well as the ability to support operational rules, yet do so in a supportive manner with clients.  It is also part of the position to make appropriate referrals of clients for substance use assessments, to provide daily advocacy support activities, and information and referral to intakes and others who contact the agency via the hotline.  This position is also responsible for holding client workshops in the residential facility, in support of developing independent living skills and safe and healthy lifestyles for the residents.  As appropriate, may also do community based workshops, outreach, support groups and community education.  Note: This position has oversite and supervision of children and victims in residence and during direct services provision, and is a mandated child abuse reporter.

DUTIES AND RESPONSIBILITIES:

Safe House

  • Maintain client confidentiality, per VOCA and VAWA regulations.

  • Oversight and assistance with basic Safe House residential activities (food service, client property, preparing rooms for new MMC residential clients…).

  • Provide crisis intake assessments: walk-in and hot line calls. Complete agency APRICOT data inputting; intake and orientation paperwork/process with new clients, including drug testing and file creation.

  • Works closely with the Case Management and Legal Advocate staff in client interaction and provides client support throughout the day, advising the appropriate CM and Advocate staff of specific needs or concerns.

  • Participate in CM Case staffing/family assessment meetings regarding residential clients/children, as scheduled.

  • Makes CPS reports as appropriate by law.

  • Assist in daily plan of activities, special client events, donation organizing, meal support and food distribution.

  • Organize & implement workshops & support groups as an outreach to victims of DV & to educate others about DV.

  • Organize/hold workshops in Safe House to support independent living skills development and self-sufficiency goals.

  • Transporting clients to community activities or appointments; and other client pickup / delivery tasks as assigned.

  • Maintain positive community relations with other agencies, and law enforcement, and advocate for client services.

  • Maintain facility upkeep; complete work orders for repairs as needed or directed.

  • Prepare & maintain files in a confidential manner, charting behavior patterns & house activities.

  • This position will offer training and support to community volunteer and intern participants.

  • Regular attendance and promptness are considered part of each employee’s essential job functions.

Administrative

  • Provide accurate, general information on MMC services to individuals seeking assistance

  • Answer phones, route calls, take messages and return calls

  • Closely monitor front door and perimeters of the Administrative building to minimize security breach and determine when MMC personnel need to be notified (text/email) of a potential security issue.

  • Responsible for processing monetary transaction related to payment for group or counseling sessions.

  • Other miscellaneous duties as assigned

EDUCATION and/or EXPERIENCE:

  • Completion of an Associate’s degree with coursework in victimology or social work, preferred.

Knowledge Required:

  • Knowledge of Referral System in Fresno County

  • Experience using Apricot

Abilites Required

  • Ability to effectively communicate in English

  • Bilingual in Spanish, preferred

  • Ability to handle high volume desk in an organized manner

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

  • Ability to write routine reports and correspondence.

  • Ability to speak effectively before groups or organizations.

  • Ability to adapt to the environment, to solve practical problems, to deal with a variety of multiple variables in situations where only limited standardization exists and to make independent decisions within scope of responsibility.

  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

  • Demonstrated ability to work with sensitivity and without discrimination towards peoples of diverse cultures, races/ethnicity’s, socio/economic positions, ages, religions, genders, physical/mental challenges/disabilities and sexual orientations.

  • Ability to understand the needs of families and women and children and a willingness to address their concerns with action designed to create change; sensitivity to issues pertaining to domestic violence.

CERTIFICATES, LICENSES, REGISTRATIONS:

  • Possession of a valid California driver's license and proof of liability insurance on personal auto.  Must be insurable at all times at standard rate by set by MMC insurance carrier.
  • Must pass tuberculosis test, drug test and fingerprinting test.

MATHEMATICAL SKILLS:

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 

PHYSICAL DEMANDS:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee may be required to climb or balance, is regularly required to talk or hear or smell;

  • The employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, or crouch;

  • The employee must occasionally lift and/or move up to 25 pounds;

  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is occasionally exposed to fumes and toxic or caustic chemicals;

  • The noise level in the work environment is usually moderate.

  • There may be occasional exposure to pathogens that require an understanding of universal precaution.

OTHER SKILLS and ABILITIES:

  • Demonstrated ability to work with sensitivity and without discrimination towards peoples of diverse cultures, races/ethnicity’s, socio/economic positions, ages, religions, genders, physical/mental challenges/disabilities and sexual orientations.

  • Sensitivity to issues pertaining to domestic violence.

  • The Marjaree Mason Center, Inc. is an Equal Opportunity Employer. It is our policy to make all personnel decisions without discrimination on the basis of race, color, creed, religion, sex, physical disability, mental disability, age, marital status, sexual orientation, citizenship status, national or ethnic origin, and any other protected status.

     

Directions to submit applications via email

It is the policy of the Marjaree Mason Center not to accept unsolicited applications or resumes. All resumes that are unsolicited cannot be processed. Please submit a cover letter and a Marjaree Mason Center application with an identified job title of a current employment posting. All applications must be emailed to: Recruitment@mmcenter.org

The Marjaree Mason Center, Inc. is an Equal Opportunity Employer. It is our policy to make all personnel decisions without discrimination on the basis of race, color, creed, religion, sex, physical disability, mental disability, age, marital status, sexual orientation, citizenship status, national or ethnic origin, and any other protected status. 


Thank you for your interest in the Marjaree Mason Center!

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