What We Do

24-Hour Crisis Hotline:

(559) 233-HELP4357

MMC Careers

The Marjaree Mason Center has the following job opportunities available. When applying, please indicate the job title for which you are applying.

Client Service Advocate (Grant-funded position)

Type:                                  Full Time & Part time

Available Shifts:                Swing Shift (3:30 - midnight) Grave Shift (midnight to 8:30 am (5% shift differential applies); Weekdays/Weekends available

Location:                           Fresno

Pay Rate:                           $12.25/hr. 

Application Deadline:        Friday, October 27, 2017 @ 5:00 pm

 

SUMMARY:  Responsible for the shift specific responsibilities in the Emergency and/or Transitional living programs; hotline calls; client assessment; intake and orientation services of clients entering the shelter.  Ongoing oversight of residential client/family activities during assigned shift and provides some Case Management support to clients. The CSA has primary and daily direct client interaction, support, and identification of immediate needs, issues or concerns.  In this capacity the CSA must have excellent interpersonal skills as well as the ability to support operational rules, yet do so in a supportive manner with clients.  It is also part of the position to make appropriate referrals of clients for substance use assessments, to provide daily advocacy support activities, and information and referral to intakes and others who contact the agency via the hotline.  This position is also responsible for holding client workshops in the residential facility, in support of developing independent living skills and safe and healthy lifestyles for the residents.  As appropriate, may also do community based workshops, outreach, support groups and community education.

DUTIES AND RESPONSIBILITIES:

  • Oversight and assistance with basic shelter activities with residential clients.
  • Provide crisis intake assessments: walk-in and hot line calls. Complete intake and orientation paperwork/process with new clients, including drug testing and file creation.
  • Works closely with the Case Management staff in client interaction and provides client support throughout the day, advising the CM staff of specific needs or concerns.
  • Participate in CM Case staffing/family assessment meetings regarding residential clients/children, as scheduled.
  • Complete ASQ’s for residential children and assessments on residents of the shelter, as designated.
  • Makes CPS reports as appropriate.
  • Assist in daily plan of activities, special client events, donation organizing, meal support and food distribution.
  • Organize & implement client/community workshops & support groups as an outreach to victims of DV and to educate others about DV.
  • Organize/hold workshops in shelter to support independent living skills development and self-sufficiency goals.
  • Transporting clients to community activities or appointments; and other client pickup / delivery tasks as assigned.
  • Maintain positive community relations with other agencies, and law enforcement.
  • Maintain facility upkeep; complete work orders for repairs as needed or directed.
  • Prepare & maintain files in a confidential manner, charting behavior patterns & house activities.
  • Volunteers are occasionally assigned to the Shelter; this position will offer training and support to these community participants.
  • Miscellaneous duties as assigned

QUALIFICATIONS:

EDUCATION and/or EXPERIENCE:

  • Bachelor's degree (B.A.) from a four‑year college or university in the field of human services preferred.  Related experience accepted. 

Knowledge Required:

  • Knowledge of Referral System in Fresno County

Abilites Required

  • Bilingual (Spanish, Hmong or Punjabi). 
  • Ability to handle high volume desk in an organized manner.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups or organizations.
  • Ability to adapt to the environment, to solve practical problems, to deal with a variety of multiple variables in situations where only limited standardization exists and to make independent decisions within scope of responsibility.  
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Demonstrated ability to work with sensitivity and without discrimination towards peoples of diverse cultures, races/ethnicity’s, socio/economic positions, ages, religions, genders, physical/mental challenges/disabilities and sexual orientations.
  • Ability to understand the needs of families and women and children and a willingness to address their concerns with action designed to create change; sensitivity to issues pertaining to domestic violence.

CERTIFICATES, LICENSES, REGISTRATIONS:

  • Possession of a valid California driver's license and proof of liability insurance on personal auto. 
  • Must be insurable at all times at standard rate by set by MMC insurance carrier.
  • Must pass tuberculosis test, drug test and fingerprinting test 

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee may be required to climb or balance, is regularly required to talk or hear or smell.
  • The employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, or crouch.
  • The employee must occasionally lift and/or move up to 25 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Regular attendance and promptness are considered part of each employee’s essential job functions.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is usually moderate.

NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements, which may change from time to time based on business needs. When appropriate, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job, so long as those accommodations do not create an undue hardship for the agency. 

Directions to Submit Application:


It is the policy of the Marjaree Mason Center not to accept unsolicited applications or resumes. All resumes that are unsolicited cannot be processed.
Please submit a cover letter and a Marjaree Mason Center application with an identified job title of a current employment posting. Mail, email, or fax the above information to:


  • Jeff Esraelian
  • Marjaree Mason Center
  • 1600 M Street Fresno, CA 93721
  • 559-237-4706 (559) 487-1357 secure fax
  • careers@mmcenter.org


The Marjaree Mason Center, Inc. is an Equal Opportunity Employer. It is our policy to make all personnel decisions without discrimination on the basis of race, color, creed, religion, sex, physical disability, mental disability, age, marital status, sexual orientation, citizenship status, national or ethnic origin, and any other protected status.


Thank you for your interest in the Marjaree Mason Center!

Directions to Submit Application via Mail:


It is the policy of the Marjaree Mason Center not to accept unsolicited applications or resumes. All resumes that are unsolicited cannot be processed.
 Please submit a cover letter and a Marjaree Mason Center application with an identified job title of a current employment posting. Mail, email, or fax the above information to:


  • Jeff Esraelian
  • Marjaree Mason Center
  • 1600 M Street Fresno, CA 93721
  • 559-237-4706 (559) 487-1357 secure fax
  • careers@mmcenter.org


The Marjaree Mason Center, Inc. is an Equal Opportunity Employer. It is our policy to make all personnel decisions without discrimination on the basis of race, color, creed, religion, sex, physical disability, mental disability, age, marital status, sexual orientation, citizenship status, national or ethnic origin, and any other protected status.


Thank you for your interest in the Marjaree Mason Center!

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